Steps To Switch Siebel UCM And CRM Instance For Ch Pip And O2c Pip 2.5

9 February 2025

Having already installed Customer Hub PIP 2.5 and Order To Cash PIP 2.5 with Siebel UCM & CRM instance say UCM-A and CRM-A. After the install, we planned to change the end points from UCM-A to UCM-B and also from CRM-A to CRM-B. What are the steps/procedure to make the changes required?

Solution

The main activities are:

1) Ensure all BPEL and ESB processes are completed - No active.

2) Switch endpoints (Since this is just Siebel):

a) Edit the $AIA_HOME/config/AIAConfigurationProperties.xml file and point to the correct endpoint for the Siebel instances - Please note user details are here also may need to be changed.

b) Edit the $AIA_HOME/config/deploy.properites file and point to the correct endpoint for the Siebel instances - this will not effect anything until you want to deploy or redeploy something.

c) Reload the AIAConfigurationProperties.xml. Log in to AIA Control page->Setup Tab->Configuration Tab->press RELOAD button.

3) Backup and truncate the XREF_DATA table in the AIA schema.

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